A couple of delightful and helpful guys showed me round, took me into the warehouse to illustrate how I should adjust something.
They sold me some "stuff" as well. A BGE Christmas tree ornament of all things. Nothing more.
Interestingly, it does seem as if BGE has distributor issues. I hate the distributor I went to in Dallas. A random persom from Alabama came in after me. he was as annoyed with the Alabama distributor trying to gouge him as I am with teh Dallas guys.
I hope BGE are paying better attention to the distributor network.